delivery and handling time
we know you want your new Balance Naturally products asap, therefore all orders are sent the next business day after order. Balance Naturally products are shipped using Australia post regular post shipped from Allans Flat VIC 3691 or Coolum Beach QLD 4573.
0kg - 0.499kg $8.00
0.5kg - 0.999kg $12.50
1.0kg - 2.999kg $15.00
3.0kg - 6.0kg $35.00
0.0kg - 0.499kg $15.00
0.5kg - 0.999kg $20.00
1.0kg - 3.0kg $30.00
some speciality or pre-order items may take longer to ship out to you; customers who’s orders cannot be shipped out as per our handling specifications will be notified via email.
if you have not received your items within 10 business days of receiving your tracking details please contact us with your full name and order number and we will look into it immediately.
it is often worthwhile checking your local post office to ensure it isn’t there waiting for you.
please see our PAYMENTS & ORDERS section for more information.
tracking your order
once your order is packed and has left our dispatch office, you will receive an email with a tracking number to track your parcel through australia post.
if you are not home at the time of delivery generally australia post leaves a card and your parcel will be taken to your local australia post office. if you do not have a card or you think your parcel may be missing, please contact australia post direct, and have your parcel tracking details handy.
identification may be required for larger orders or orders that paypal/banks have requested identification prior to shipment. we will send you an email directly after order should you need to verify your identification with us.
we use protective packaging and reputable shipping companies to limit delivery damage as much as possible. although transit damage is rare, it can sometime occur. if you have received a package that you deem damaged, please contact us within 24 hours of receiving your parcel with photos and details of the damage. please note Balance Naturally takes no responsibility for damage to products once it has left our warehouse.
acceptance of delivery
it is the responsibility of all customers to organise their own acceptance of items based on the delivery options they chose. any re-delivery of parcels needs to be arranged and paid for by the customer and arranged directly with the carrier service.
it is the customers responsibility to provide the correct shipping/delivery address for your order. if the wrong delivery address is provided, you need to contact us before your order is dispatched. if your order has already been dispatched, we will not issue a refund or pay for re-delivery of your purchase.
Balance Naturally is not currently taking international orders through our web store, but sit tight as we will be adding this soon. if you are interested in placing an international order or becoming an international stockist, please contact us to make this happen.
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please note Balance Naturally does not accept returns. of course we will replace or refund faulty items. if you believe there is something wrong with one of our products please contact us.